Payment
All payments are handled by Shopify Payments. We accept all Visa Debit, MasterCard, Amex, PayPal, Apple Pay, Klarna and Partial.ly payments (international customers).  William Wood Watches never store or transfer any credit card information.  

VAT is included for orders within European Union. VAT and/or fees for import and/or customs are not included for orders outside the European Union.

For further questions about how our partners handle information please contact Shopify Payments.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3

Further information and Klarna’s user terms you can find here. General information on Klarna you can find hereYour personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Partial.ly is open to international customers only and allows you to spread the cost of your purchase over 3 equal interest free payments. Once you have made your 2nd of 3 payments your purchase will be dispatched.

Delivery
We also aim to dispatch your order within 3 - 5 days. All UK orders are sent through the Royal Mail. All International orders are sent via Parcel Force who work alongside the Royal Mail. We always aim to provide you with your shipping tracking number within 3 - 5 days of ordering your watch. Holidays and/or other circumstances might interfere and/or delay shipments. In areas where Royal Mail / Parcel Force does not delivery we reserve the right to use another carrier. For questions about shipping, delivery times or transportation, contact us by email and we will respond as quickly as we can info@williamwoodwatches.com

​Transport Damage

If your product is damaged when delivered, you should (without delay and no later than 7 days after delivery) contact us as well as the Delivery Company. You will need to inform us what is damaged and also let us know the case number of the Delivery Company’s claim form. We will naturally send you a new product to replace the damaged one as soon as we can.

Warranty
Warranty for our watches is 3 years from the date you receive your watch and 12 months for your straps. Please note that the warranty does not cover the life of the battery or normal wear and tear of the case and strap. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by William Wood  Watches.

Returns
A product which been purchased as buy now from the Online Boutique can be returned for a full refund or store credit within 30 days of delivery, provided it is returned in it's original condition and packaging. We offer free and easy returns for all of our customers, domestic and international orders over £50. Please contact Customer Support on info@williamwoodwatches.com to schedule the return. Expedited shipping charges are non-refundable.

IMPORTANT NOTICE: Any items which are classed as a pre-order (not dispatched within 3 - 5 days of purchase) cannot be refunded until the watch is received and dissatisfaction confirmed. As soon as a pre-order is placed and payment is taken, we order the components required to build the watch and incur cost immediately.

For international customers with orders under £50, the customer is responsible for the return shipping. Once we receive it back and verify it’s unworn, the return will be processed and a full refund will be issued.

Personal Information
We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.

Cookies
Cookies are used on williamwoodwatches.com in order to improve your experience on the site. Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party and third-party cookies for the main purposes of web functionality, web statistics and advertising.

You can set your browser to notify you when a cookie is to be activated. This enables you to reject any usage of cookies or to tell your browser to delete the cookie at the end of your visit. For further information on what cookies we use, please send us an e-mail on info@williamwoodwatches.com. You have the right to request access to your data and if anything is incorrect you can change or remove it.

Cancellations
Under the Distance Contracts you as a consumer have the right to cancel your purchase without specific reason, within 14 days after you received the goods. You will receive a full refund on the condition that the product is unused and returned in its original packaging.

Company Details
William Wood Watches Ltd / Reg No: 10629221

This page was last updated on: 1st July 2020