We provide free worldwide shipping. It is important to note that VAT and/or other fees for import are not included and may apply for orders outside of the European Union. We do not have the possibility of estimating these quotes, you would have to check with your regional customs authority. Returns made due to VAT, duties and/or other fees for import will be subject to a 15% restocking fee.
We always aim to dispatch your order within 3 - 5 days of verification. All UK orders are sent via the Royal Mail. All International orders are sent via Parcel Force who work alongside the Royal Mail. We always aim to provide you with your shipping tracking number within 3 - 5 days of ordering your watch. Holidays and/or other circumstances might interfere and/or delay shipments. In areas where Royal Mail / Parcel Force does not delivery we reserve the right to use another carrier. For questions regarding delivery or shipping times, please contact us at info@williamwoodwatches.com.
When you have completed your order you will receive a confirmation e-mail and, as soon as the shipment is created, an e-mail with your tracking information. All of our orders are sent via Royal Mail / Parcel Force and can be traced via their homepage.
As long as funds has been deducted from your account you can be certain that your order has been processed. If you didn’t receive your confirmation e-mail and it isn’t in your spam folder, reach out to our customer support at info@williamwoodwatches.com and we will help you out.
Frankly, wherever Royal Mail can deliver. We have the possibility of delivering to access points or temporary residents such as hotels. Either leave a note in the order form or send us a message at info@williamwoodwatches.com.
We usually process refunds at the end of the same week we received your product.
My packaging or product is defect, what should I do? Your satisfaction is very important to us, please contact us at info@williamwoodwatches.com and include a picture or two of the defect.
Please do not return your product without consulting our customer care.
Simply use the quick release bar mechanism located on the reverse of both straps close to the watch lug connections. It so simple you will be able to change the look of your watch in seconds without any tools required.
We have created a simple tutorial video on Youtube outlining how to open, close and adjust your deployment clasp. Simply copy and paste the following link into your search bar to watch our tutorial on Youtube - https://www.youtube.com/watch?v=iM9rkLAlChk
Sure, as long as the watch is in unused/pristine condition and within two weeks of the purchase. Just shoot us a message at info@williamwoodwatches.com
Yes, our watches are waterproof up to 5ATM or the equivalent or 50 metres underwater. However, to avoid damaging your leather strap we suggest you take your watch off before jumping in the shower (or in the ocean for that matter).
Payment
We currently accept payments by Visa Debit card or MasterCard through our payment provider Stripe.
Can I expect the colour of my product to look the same in reality as in the pictures? Definitely, yes. It is worth to note, however, that different monitors/screens/panels projects colors differently. Our pictures has been optimised for viewing on the most common devices.
